Value Creation to Empathy: Apple Customer Service Defined

Apple is a globally-proven technology brand with technologically advanced mobile, desktop and laptop products carrying smart and innovative features. With more than 479 Apple Stores in 18 countries, Apple has another reason to give its customers a great customer service when they need to know something about Apple products or when they need to resolve an issue on the spot. Keeping all that in mind, Apple has given a new meaning to its retail experience. Apple stores are committed to deliver a great customer experience through pre and post-sale services. Now the question is how Apple’s customer service adds more to its greater brand loyalty. Applecustomerservice.Us

Focus on Value Creation, Not Sales: The most interesting and appealing things that always matters the most in case of Apple retail stores is the idea of enriching and creating value for customers. Obviously, selling is part of the game but the company insists on real value that customers get with all the built-in software and capabilities of the products ready to be sold at the Apple store.

Feel, felt, and found—3 F’s of Empathy: This factor defines the capacity of Apple to understand what Apple users are experiencing from within other users’ frame of reference. Apple renders it services keeping in mind the factor of empathy not sympathy. Apple’s handpicked staffs like to put itself in the customer's shoes and be empathetic towards them. That is why it makes a real difference. Technical support for MacBook

Quality services: If there is any word that can define the Apple customer services well, it is nothing but quality. Quality ensures customers will get their choice solutions with reference to their changing needs in a particular time period. When it comes to training staff how to sell keeping quality services in mind, Apple stands for:

·         A - Approach customers with a personalized, warm welcome.

·         P - Probe politely to understand all the customer's needs.

·         P - Present a solution for the customer to take home today.

·         L - Listen for and resolve any issues or concerns.

·         E - End with a fond farewell and an invitation to return.

Prompt service: The staffs at Apple retail stores are well-screened and trained with plenty of scrutiny before they interact with customers and make it out onto the sales floor. Apple evangelists fit well into the team. According to Jay Elliot, author of two books about Apple, "you've got to be totally wedded to the culture (at Apple). You've got to love the product and what it is. They love the product.”

Practical Ways to Recover Lost Apple ID Password

Apple ID is the account you use for everything you do with Apple, like signing in to iCloud, using the iTunes Store, and more. Apple provides manifold ways to recover a forgotten ID login or password, and you can start the recovery process either directly on an iPad, iPhone or just about anything with a web browser. If you're having issues signing in with your Apple ID password, use these steps to reset it and regain access to your account. If you have a recovery email registered which you've set up and verified with your Apple ID—you can get the instructions emailed right to you. If you have security questions set up, you can reset right on the web. The different steps are given below work well to recover a forgotten Apple id password. But before going through these steps, you can always contact Apple support directly to get any kind of assistance regarding your account access; this may be the best option for users who are confused or overwhelmed. Customer support phone number for Apple ID password

Reset your password

·               You can recover your Apple ID password when you go to Apple ID account page; click forgot apple ID password option. Enter your Apple ID and click next.

·               After this step, there are few ways to change your password:

·               Answer the security questions

·               Use email authentication option.

If you choose "get an email”, you will get a mail in to your primary email address that you can use to reset your password. http://applecustomerservice.us

If you use two-step verification step:-

If you set up two-step verification, you can use it to change your password. Follow these steps:

·               Type your Recovery Key.

·               Select a trusted device. You will get a device verification code.

·               Enter the verification code.

Recover Forgotten Apple ID

This is all done on an iOS device and is often the simplest way to log back into an Apple account:

·               Open the Settings app of your device and tap on “iCloud”.

·               Click on the email address at the top of the iCloud settings screen.

·               Click on the blue text that says “Forgot Apple ID or Password?” where you’ll have two choices:

·               If you remember your Apple ID and don’t remember the password, type in your email address and click “Next” to start the reset process.

·               If you don’t know your Apple ID, tap on “Forgot your Apple ID?” and fill out your full name and email address to recover the Apple ID login .Answer the security questions related to that Apple ID, and follow the steps given onscreen to complete the process.

If you can’t reset your password, then you can request account recovery to get back access to your account. This will take a few days, depending on what account information you have give. After you reset your password, you can easily sign in to your account.