As Apple
Store is the most profitable seller on the planet due to its products and
quality services. Customer satisfaction offers the supreme importance to every
business, from small start-ups to major
corporations. Customer satisfaction has a direct association to customer
service; when customer service is excellent, customer satisfaction is high.
Providing
great customer support service doesn’t mean twisting to customer complaints or
making strange adjustments. Customer support for Apple starts when the customer feels happy
with your outputs which suit their
business needs. Improving customer service and providing immense customer
satisfaction is easy with three short words that make a very big impact: Feel,
Felt and Found.
The Three F's of Empathy
Feel
The first F
in terms of advancing customer service is feeling. If an expert technician is on the phone or chatting live and answering
the questions of a concerned customer, setting up a connection is important. Answer
the customer in an empathetic tone and explain that you understand their
problems in a better manner and create a dynamic customer relationship which
improves your business.
Felt
Whether the
proficient technician is answering or calling the customer service call doesn’t
matter. You should always felt their situation and provide them quality
solutions to resolve the issue instantly. If you’ve felt the way a customer calls
you in need, then you will understand how they feel, share how you felt in one
situation of frustration. For example: If a customer is experiencing any sort
of issue in using mail services on their Mac device, then it’s the prime goal
of email support for Apple executives to answer their questions in an efficient
manner. See also https://applecustomerservice.quora.com/Technical-Advice-on-OSX-Mail-Apple-Customer-Service
Found
“Found” is a
way to console the customer so they know you went through a similar procedure
and made it through, implying they will too. Found is where a customer service technical expert explains
that they found a solution and that the customer will find one here instantly.
Creating a quality
connection between the customer and customer support service professional and
putting the caller at ease can go a long way to improving
customer service and satisfaction. If the expert technician understands the
problem which customer is feeling then the expert will surely provide a quality solution to the customer in a couple of minutes. These three aspects of
customer satisfaction Feel, felt, found is all about relating to the customer support
services. By humanizing your customer service staff and making each call more
personal, you can improve service and customer satisfaction overall.
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